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Terms & Conditions

We appreciate you choosing to use our platform, and we are committed to providing a safe and enjoyable experience for all users. Please take the time to read these Terms & Conditions carefully before using our services.

Acceptance of the Terms

By accessing or using our website, mobile app, or any other service offered by us (collectively, the "Platform"), you agree to be bound by these Terms & Conditions ("Terms"). If you do not agree with all of the Terms and conditions outlined below, please exit the Platform immediately.

Eligibility Requirements

To use our services, you must:

  • Be at least 18 years old or meet any other age requirements specified in your jurisdiction;
  • Not be prohibited from using gaming services under applicable laws; and
  • Provide truthful and accurate information about yourself during registration (see section below).

Minimum Age Requirements

You must be at least the minimum age required by law to use our Platform, which varies depending on your location. Please check the relevant regulations in your jurisdiction for more information.

Geographic Restrictions

We reserve the right to restrict access to certain countries or territories due to local laws and regulations. If we do not offer services in your country, please contact us to inquire about any alternatives that may be available to you.

Account Registration Rules

To create an account on our Platform:

  • You must provide accurate and truthful information during registration;
  • You agree to keep your account details up-to-date and notify us of any changes; and
  • You understand that we have the right to request additional documentation or verification at any time.

One-Account-Per-User Policy

Only one account per individual is permitted. Attempting to create multiple accounts will result in their suspension or closure, as well as potential restrictions on future access.

Identity Verification and KYC

We may request identification documents from users to verify their age and identity. We use third-party services for this purpose and comply with all relevant data protection regulations. If you have any questions about our verification procedures, please contact us.

Account Accuracy Obligations

You are responsible for maintaining the accuracy of your account information, including but not limited to:

  • Address;
  • Phone number; and
  • Payment details.

We may request additional documentation or information from time-to-time to ensure that this is accurate. Please assist us in keeping this up-to-date.

Account Security Responsibilities

It's your responsibility to keep your login credentials confidential. You must also take necessary steps to prevent unauthorized access to your account, including:

  • Using strong and unique passwords;
  • Monitoring for suspicious activity; and
  • Immediately notifying us of any security breaches or issues.

Login Credentials and Password Protection

Please ensure that you use secure login procedures when accessing the Platform. We recommend using a combination of letters, numbers, and special characters to create a strong password. If you forget your password, please click on the 'Forgot Password' link provided in our website's login section for instructions.

Restricted Behaviour and Prohibited Activities

The following activities are strictly prohibited and may result in account restrictions or closure:

  • Collusion with other players;
  • Manipulation of games or results; and
  • Any other action that could be considered fraudulent, unfair, or detrimental to the Platform or its users.

Multi-Accounting and Fraud Prevention

We take anti-fraud measures seriously. Please note that we have systems in place to detect suspicious activity and may contact you if any unusual patterns of play are detected on one account (or multiple accounts linked together). In such cases, we reserve the right to suspend or close affected accounts.

Bonus and Promotion Rules

Our bonus programs offer exciting rewards for active users. Please note that:

  • Each promotion has specific terms attached;
  • Bonuses may have time limits associated with them;
  • Wagering requirements apply (varies depending on game type);
  • A maximum stake limit is usually imposed to prevent abuse.

Wagering and Gameplay Conditions

Please familiarize yourself with the terms of each individual bonus or promotion, as well as any general wagering conditions that may be relevant. Some games may have unique rules regarding stakes, paylines, betting limits, etc., so please refer to our help section for more information on how best to play.

Bonus Abuse Prevention

We strictly monitor all bonuses and promotions awarded through the Platform. If we suspect abuse of bonus terms or gameplay anomalies associated with such awards (e.g., multi-accounting), we reserve the right to void these bonuses or restrict future access to similar promotions.

Deposits and Withdrawals

For more information about our payment options, processing times, fees, please see sections on deposit methods and withdrawal policies in this document. Please also refer to your account history for exact details of past deposits/withdrawals.

Verification Before Withdrew

All withdrawals will be checked against user account history to prevent potential money laundering activities or fraud attempts by individuals using multiple accounts at the same time

Processing and Review Procedures

Requests made through our site (e.g., via mobile app) for deposit or withdrawal must match approved payment methods otherwise requests might be rejected until full documentation is provided.

We may occasionally experience technical difficulties, which may cause game interruptions or voided gameplay. We cannot guarantee uninterrupted service availability and have no liability in these cases.

Responsible Gambling Expectations

Our goal at Platform (VibroBet Casino) is to promote a healthy gaming environment where all players can participate responsibly. As such we have introduced several tools designed specifically with responsible gambling practices:

  1. Deposit limit tools are located under account settings within our website.
  2. Please check out self-exclusion tool, by navigating user’s account profile on this webpage

Self-Exclusion and Account Restrictions

To facilitate a break from the Platform or restrict your access for an extended period:

  • You can utilize our built-in responsible gaming features (above).
  • In extreme situations where you feel we've failed to meet these expectations please reach out via email with "Self-exclude my account" in the subject line.

Game Fairness and RNG Systems

We operate under independent testing procedures conducted by third-party agencies specialized in gaming audits. Our random number generator ('RNG') has been independently verified to be unpredictable, thus ensuring the integrity of our games remains intact at all times.

Limitation of Liability

We will make reasonable efforts to provide a seamless user experience but cannot guarantee continuous and uninterrupted access for reasons such as technical failures beyond our control or due unforeseen external disruptions.

Modification of Terms

These Terms may change periodically. It's your responsibility to stay informed about changes by regularly reviewing this document. Your continued use after any revisions indicates acceptance thereof.

Contact or Support Guidance

If you have concerns, questions, or would like more information regarding the services offered through our Platform (such as assistance navigating these terms), please contact us via support page within VibroBet Casino website accessible from "Help" dropdown menu.

Your interaction with this platform and usage of its services are subject to applicable laws of England & Wales where all matters related thereto may be settled under jurisdiction there established